RETURNS & EXCHANGES

What happens if this gorgeous item....well it doesn't fit well when you receive it?  Or the colour / design isn’t what you thought it would be?  Or worse, that it is faulty?

Well, it's really not a problem - unless of course you have purchased a sale item (sorry but absolutely no returns on Sale Items).  If they are full priced, you have 48 hours to try it on - and if you are not happy you can send them back for an exchange or refund.  Here's how you do it:

TO RETURN & EXCHANGE ON FULL PRICED ITEMS:

• ​You must email us within 48 hours and let us know what you are returning and why. 
• Send the item back within five working days of receipt in the same condition as they were sent.
• The item must not have been used or worn and must be in perfect condition, with all tags.
• Receipt as proof of purchase is included.
• For your protection, please send by Track and Trace method as they are your responsibility until they are delivered to us.
• Goods which haven’t been received by GOLDEN ONE within five working days will not be refunded.
• Your refund will be credited to the original purchaser's method of payment and WILL EXCLUDE SHIPPING COSTS.

THINGS TO BE AWARE OF:

• There is no exchange, return or refund on sale items.
• Faulty goods will be refunded only if - they are deemed irrepairable by us or the supplier and a replacement item is unavailable.
• Refunds will be credited to the original purchaser's method of payment. 
• Return freight is at your cost; on receipt we will refund the purchase price or send an exchange pair if we can - please note any refund will exclude shipping costs incurred from the original purchase.